Refund policy
- We have a 2-day return policy, which means you have 2 days after receiving your item to request for a return/refund.
- The return courier charges will be borne by the customer returning the product.
- To be eligible for a return, keep the product in unused condition with tags and in its original packaging.
- You’ll also need the receipt or proof of purchase.
- If the product is damaged or has any issues, send us the photo or video.
- Please note that the refund is possible only after we receive and inspect and approve the returned product.
To start a return, you can contact us at sales@crochetqueens.com.
If your return is accepted, we’ll share you a return shipping details, as well as instructions on how and where to send your package. Please note that returns need to be sent to the address which will be shared with you. All return cost will be borne by the you.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@crochetqueens.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept returns on customized items, sale/discounted items or gift cards.
Please get in touch if you have questions or concerns about your specific item.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care goods (such as beauty products).
Cancellation:
Cancellation can be done within 4 hours of placing the order.
Customized items cannot be cancelled.
Exchanges
Exchanges are done incase of Size or color issue.
The fastest way to ensure you get what you want is to contact us & return the item you have in its original unused condition & with tags and original packing, and once the return is approved and accepted, we will inform you and you can make a separate purchase for the new item.
Exchange/return shipping charges will be borne by you.
No offer will not be applied on exchanged products.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@crochetqueens.com.